Shipping Information

Enjoy hassle-free shipping with our convenient options:

• Free Shipping Over $75:

  • Elevate your shopping experience with free shipping on all orders exceeding $75.

• Flat Rate within Australia - $9.95:

  • Benefit from a flat shipping rate of only $9.95 for all standard orders within Australia.

• Express Shipping - $19.95:

  • Need your order faster? Opt for our fixed express shipping at $19.95. Please note that while it's the fastest service we offer, it doesn't guarantee next-day delivery.

• Swift Dispatch:

  • Rest assured, we aim to dispatch all items within 1-3 business days, Monday to Friday, during regular business hours. 

• Sale/Promotion/Busy Periods:

  • During peak times, such as sales or promotions, processing may take a bit longer. Your patience is appreciated, and we'll keep you informed every step of the way.

• Order Placement Cut- Off Times:

  • Orders received after 1pm AEST will usually be processed the next business day, ensuring a smooth and efficient service.

• Bulk Orders Processing:

  • For bulk orders, please be aware that additional processing time may be required before shipment.

• Multiple Packages for Variety:

  • If your order includes items from different warehouses, don't be surprised if you receive multiple packages. We're committed to delivering your complete order as swiftly as possible.

• Shipping Confirmation:

  • Once your order hits the road, you'll receive a shipping confirmation via email, complete with a tracking number for your convenience.

Experience the ease of shopping with us, knowing that your order is handled with care and efficiency.

 

• Estimated Delivery Times
  • Brisbane    :  Approximately 1-3 Business Days
  • North QLD :  Approximately 2-5 Business Days
  • NSW          : Approximately 2-5 Business Days
  • ACT           : Approximately 2-5 Business Days
  • Victoria       : Approximately 3-5 Business Days
  • Sth Aust     : Approximately 4-6 Business Days
  • WA             : Approximately 4-7 Business Days

 

• Delivery Time for Rural Areas: Please allow a timeframe of 10-14 business days for deliveries to rural locations. We appreciate your patience during this period.

• Loss or Damage in Transit: While we strive for the utmost care in packaging, we regret to inform you that we cannot assume responsibility for any loss or damage incurred during transit. Such instances are beyond our control and lie with the courier service.

• Incorrect Delivery Address: In cases where an incorrect delivery address is provided, we cannot be held responsible for any resulting issues. We recommend double-checking your delivery details before confirming your order.

• Delays by Courier Companies: Once your parcel has been dispatched, any unforeseen delays caused by courier companies are not within our control. We appreciate your understanding in such situations.

• Pick-Up Option at Sumner Park Shop: For your convenience, we offer a pick-up option at our Sumner Park Shop. To ensure a seamless experience, we recommend contacting the shop before placing an order. This allows you to confirm the availability of all items and make any necessary arrangements.

Your satisfaction is our priority, and we appreciate your understanding of these shipping conditions. If you have any further queries, feel free to reach out to our customer service team.

 

STOCK LEVELS

Whilst we endeavour to keep accurate computer stock levels, some information is provided by third party suppliers so subject to unforeseen errors in their stock levels.  In the very unlikely event an item you have purchased is found to be sold out we will refund that item.